Delivery and return
Welcome to Pikka Candles! We will always do our best to make your shopping experience on our site as simple as possible. If you have any problems, here's more information about our delivery and return policy:
The goods are sent to the following countries: Latvia, Lithuania, Estonia. Delivery to other EU countries will be available soon.
The following options are available for receiving an order: Omniva parcel terminals (Baltic States), DPD parcel terminals and home delivery.
The buyer bears the delivery costs and the relevant price information is displayed next to the shipping method.
All shipments within Latvia, Lithuania and Estonia usually arrive at the destination specified by the buyer within 1-4 working days from the date of entry into force of the purchase agreement. All shipments outside Latvia, Lithuania and Estonia are guaranteed within 14 calendar days. In exceptional cases, we have the right to ship the goods up to 45 calendar days.
Return of goods
After receiving the order, the buyer has the right to withdraw from the contract concluded with the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to return your purchase, your product must be unused and in the same condition as when you received it. It must also be in the original packaging. Candles must not be lit.
Only the buyer and in no case the recipient of the gift can exercise the right to return the product.
If the goods have been used for purposes other than those necessary to ensure the nature and characteristics of the goods, or if there are any signs of use or wear, the online store has the right to reduce the amount returned according to the depreciation of the goods.
To return the goods, you must submit a withdrawal declaration to the e-mail address firstname.lastname@example.org within 14 days of receipt of the goods.
The buyer must return the goods within 14 days of submitting the declaration of withdrawal or provide proof that they handed over the goods to the carrier within the above-mentioned time limit.
Upon receipt of the returned goods, the online store returns to the buyer immediately, but not later than after 14 days, all payments received from the buyer on the basis of the contract.
The online store has the right to refuse the refund until the goods are returned, or until the buyer has provided proof of return of the goods, whichever comes first.
If the buyer has clearly chosen a different shipping method than the cheapest regular shipping offered by the online store, the store does not have to reimburse costs that exceed the normal shipping costs.
The online store has the right to refuse the sale and demand that the goods be returned by the buyer if, due to an error, the marked price of the goods in the online store is significantly lower than the market price of the goods.
If the goods purchased in the online store have defects for which the online store is responsible, the online store will repair or replace the damaged goods. In such cases, within 14 days of receiving the product, the buyer must inform the online store by sending an e-mail email@example.com, including pictures / videos of the damaged product. If the goods cannot be repaired or replaced, the online store returns all payments related to the purchase agreement to the buyer. The online store is not responsible for any defects that occur after delivery of the goods to the buyer.
The online store will respond to the consumer's complaint in writing within 14 days.
If you have any questions about shipping and return, please contact us at firstname.lastname@example.org.